Union Worker Communications Inc.
Home Main About Us Mission Contact Feedback Privacy Policy Site Map Search UWC Search Web
Residential Features
Business Features
International Rates
Calling Cards
Guarantee
Bill Auditing
Customer Care
Area Codes
Country & City Codes
Terms & Conditions
Downloads
FAQs
Glossary
Residential Sign Up
Business Sign Up

FAQs - Switching

 

Simplicity Great Rate Long Distance Service

FREQUENTLY ASKED QUESTIONS


Switching Your Long Distance Service to UWC

Please click on a question to obtain answers about switching your long distance service to UWC:

Switching Your Long Distance Service to UWC Questions

1.  How do I go about switching my long distance service to UWC?

2.  Will my local phone company charge me for changing my long distance company? 

3.  Does UWC credit "switching fees?"

4.  What is "provisioning?"

5.  Do I have to do anything to "provision" my long distance service to UWC?

6.  Will I need to contact my local phone company to change my long distance service to UWC during the provisioning process? 

7.  Do I have to contact my old long distance company to change my long distance service to UWC?

8.  Do I have to do anything to disconnect from my old long distance service provider? 

9.  What if I have a "PIC Freeze" on my phone line(s)?

10.  How long will provisioning take? 

11.  How will I know that my long distance service has been switched to UWC?

12.  Who do I contact if I have questions about provisioning?

13.  What is Third Party Verification (TPV)?

14.  How many phone lines can I switch to UWC's long distance service? 

15.  Can I switch any pager, cellular phone or other special types of lines to UWC's long distance service?

16.  What if I have a contract with my existing long distance company that carries a penalty for canceling their service or changing my long distance service?

17.  What is the difference between regular long distance (interLATA) and local long distance (intraLATA) service?

18.  Do I need to change both my regular long distance (interLATA) and local long distance (intraLATA) to UWC's designated long distance network? 

19.  What if I am moving?

20.  Does UWC charge a set up or start up fee to switch my long distance service to UWC's designated long distance network? 

<Back to Main FAQ Questions Page>

 

Switching Your Long Distance Service to UWC Questions and Answers

1.  How do I go about switching my long distance service to UWC?

You can switch your service to UWC by selecting one of three simple ways:

  • Go to our online Sign-Up page, fill out the form and click on the Submit Order button.  To use this method, click here
  • Download our Sign-up Form, fill out the form and fax it to UWC, toll-free, to 1-800-519-1550.  To use this method, click here.
  • Call our Customer Care line, toll-free, at 1-877-202-7959 and one of Customer Care representatives will assist you with signing up for your new UWC long distance service. 

  <Back to Top> 

2.  Will my local phone company charge me for changing my long distance company? 

Your local phone company may charge you a service fee for switching your long distance provider.  This nominal service fee is for the work involved with reprogramming their call routing system to show UWC as your new long distance company. 

<Back to Top>

3.  Does UWC credit "switching fees" charged by my local phone company?

Yes, of course we will.  In order to receive this credit, you simply have to make a copy of your local phone bill which shows the switching fees on it and mail it in with one of your payments to UWC.  The amount you have been charged for switching your long distance service to UWC will be credited to your account, which will appear on the next bill you receive.  The maximum amount of the credit which UWC will issue is limited to the following amounts:

  • $5.00 per line if you have switched only your long distance service to UWC. 
  • $8.00 per line if you have switched both your long distance service and your extended calling service (otherwise known as local toll calling or local long distance, which involve toll calls made to numbers located within your Local Access and Transport Area (LATA or Local Service Area).  Click here for more information about  interLATA and intraLATA calls.

<Back to Top>

4.  What is "Provisioning?"

Provisioning means to provide telecommunications services to a user.  In UWC's case, it means setting up the necessary devices at your local phone service provider so that when you place any long distance call, it is automatically routed over UWC's designated long distance network. 

<Back to Top>

5.  Do I have to do anything to "provision" my long distance service to UWC?

No.  When you sign up for UWC's long distance service, our Customer Care representatives will contact your local phone company on your behalf (after you give UWC permission to do this).  UWC will then establish the proper provisioning for your long distance service on UWC's designated long distance network. 

<Back to Top>

6.  Will I need to contact my local phone company to change my long distance service to UWC during the provisioning process? 

We strongly suggest that you do not contact your local phone company during this process about changing your long distance service provider, as duplicate orders and conflicting orders always slow down the process of provisioning at the local phone companies.  Keep it simple by letting UWC do the work required for you.  That is why we are in business, to provide our customers with unparalleled, outstanding service.     

<Back to Top>

7.  Do I have to contact my old long distance company to change my long distance service to UWC?

No.  If it is necessary for contact your old long distance carrier, UWC will do that for you.  You may, however, want to check with them in about one to two months, to ensure that your account is not still open, and that you are not being billed for any monthly usage or other on-going monthly fees or expenses.  

<Back to Top>

8.  Do I have to do anything to disconnect from my old long distance service provider? 

No, in most cases. Then only exception is if you have instituted a PIC Freeze on your phone line with your local phone company (to keep your long distance company from being changed without your permission - see below).  If this is the case, you will need to contact your local phone company and deactivate the PIC Freeze temporarily in order for UWC to complete the provisioning of your long distance service to UWC designated long distance network.  If you have any difficulty in this process, please contact Customer Care, by sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.  We are ready to assist you during this process, if your require our help and expertise.   

<Back to Top>    

9.  What if I have a "PIC Freeze" on my phone line(s)?

A "PIC Freeze" is agreement between the customer and the local telephone company where a long distance carrier cannot change the long distance service for the customer's phone lines without the customer's permission at the local phone company. Also known as PIC Restriction or PIC Block.  It is important for you to note that if you have previously placed a PIC Freeze on you phone lines, it will be impossible for you or UWC to switch your long distance service to UWC.  Therefore, you will need to contact your local phone company and deactivate the PIC Freeze temporarily in order for UWC to complete the provisioning of your long distance service to UWC designated long distance network.  Once your long distance service is activated to UWC, you can then call the local phone company and reactivate your PIC Freeze, if you so desire.  This is the only contact you may have to make with your local phone company during the provisioning process.  If you are not sure if you have a PIC Freeze on your phone lines or not, UWC will check during the provisioning process and will advise you if you do, so that the PIC Freeze may be deactivated temporarily in order that the provisioning to UWC may be completed.  

<Back to Top>

10.  How long will provisioning take?

UWC makes every effort to activate long distance service for a new customer as quickly as possible.  Although it is possible to achieve the switch to UWC long distance in a much shorter time period, you should allow from 7 to 10 calendar days for the switchover to take place.    

<Back to Top>

11.  How will I know that my long distance service has been switched to UWC?

UWC is the very best provisioning long distance company.  We will complete your provisioning of long distance service to UWC as quickly as possible after receipt of your order of service.  You will receive either a welcoming and thank you email message or a phone call from one of our Customer Care representatives as soon as you begin placing long distance calls on the designated UWC long distance network.  This will be your verification that your long distance calls are now being routed through UWC.  Also, after five to ten days, you can dial 1-700-555-4141 (there is no charge for making this call), a recording will tell you which long distance provider is currently providing your service.  You can also do this at any time to ensure that you are still be serviced by UWC's designated long distance network and that you have not been unintentionally changed to another network.       

<Back to Top>     

12.  Who do I contact if I have questions about provisioning?

You may contact UWC's Customer Care representatives by sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.  Again, we strongly suggest that you do not contact your local phone company during this process about changing your long distance service provider, as duplicate orders and conflicting orders always slow down the process of provisioning at the local phone companies.  Keep it simple by letting UWC do the work required for you.  That is why we are in business, to provide our customers with unparalleled, outstanding service.

<Back to Top> 

13.  What is Third Party Verification (TPV)?

Because there have been so many instances where people have had their long distance services switched to other carriers without their permission (also more commonly referred to as being "slammed"), some states have implemented laws requiring verification with the customer that they do intend to switch their long distance service provider (their long distance company), before their service can be switched.  If you live in California or South Dakota, it will be necessary for your order to be confirm with a Third Party Verification service, as we want to ensure that your rights are protected and we do not change your service unless you specifically intend for us to do so.  A independent, third party will call you to verify that you have placed a service order with UWC and you intend to switch your long distance service to us.  This process takes only a few minutes to complete. 

<Back to Top>

14.  How many phone lines can I switch to UWC's long distance service? 

UWC can accommodate any number of phone lines for any residential or business customer. 

<Back to Top>

15.  Can I switch any pager, cellular phone or other special types of lines to UWC's long distance service?

UWC can provide long distance service for any regular traditional "land line" telephone line that qualifies for our special rates.  We cannot switch mobile/cellular phones, pages or any other type of non-traditional non-regular phone lines. 

<Back to Top>

16.  What if I have a contract with my existing long distance company that carries a penalty for canceling their service or changing my long distance service?

Unfortunately, this may result in an additional charge to you by your existing long distance company.  You will nee to look at your contract carefully to determine the exact impact of the cost for switching to UWC's long distance service compared to the savings that you will enjoy after your switch.  If you would like our help in determining the exact costs and benefits so that you can make an informed decision, please contact UWC's Customer Care representatives by sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.   

<Back to Top>

17.  What is the difference between regular long distance (interLATA) and local long distance (intraLATA) service?

There are two different types of long distance service that can be designated with your local telephone company.  One is intraLATA service, which involves calls you place that are not local calls (without a charge for the calling be a "long distance" call), that terminate within your LATA (your Local Access and Transport Area).  These intraLATA calls are sometimes referred to as local toll calls or local long distance calls.  The other type of long distance calls are interLATA service, which involves calls you place that are terminate outside of your LATA.  These calls are sometimes referred to as traditional or regular long distance.   

<Back to Top>

18.  Do I need to change both my regular long distance (interLATA) and local long distance (intraLATA) to UWC's designated long distance network?

No, but we encourage you to do so.  If you change both, you will receive the same competitive calling rate from UWC for both your interLATA and intraLATA calls.  You can designate this choice on the order form, either online, or on the downloaded copy, or by speaking to a Customer Care representative.     

<Back to Top>

19.  What if I am moving?

If you are moving and your regular phone numbers will be the same numbers in your new location, you do not need to do anything, except to contact UWC to request a change to the address where your bills will be sent, and to provide a new physical address where the new phones will be located.  You may do that by contacting UWC's Customer Care representatives by sending your new information via email (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.  If your phone numbers will change, UWC is more than willing to assist you in transferring your service to your new phone number(s).  To make this transition go as smoothly as possible, UWC recommends that you provide us with approximately a two week notice prior to your physical move.  We will need the following information provided to us:

  • Your current phone number(s).
  • Date that this line/these lines will be disconnected.
  • Your new phone number(s).
  • Date that the new phone number(s) will be activated (placed in service).
  • The local phone service provider (providing you with your current dial tone) for your current line(s).
  • The local phone service provider (which will provide you with your new dial tone) for your new line(s).
  • The new physical address of the new location where your new lines will be located.

You may provide this information by contacting UWC's Customer Care representatives by sending this information via email (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959. 

<Back to Top>

20.  Does UWC charge a set up or start up fee to switch my long distance service to UWC's designated long distance network?    

No.  There is never any fees charged to establish or provision your long distance service with UWC.

<Back to Top>
 


Union Business Office Sign Up!        Union Member Sign Up!

Back Next

 

Toll Free Service
Check out UWC's Simplicity Great Rate Toll Free Service.  It is a great way to call back to your home and/or business, and it is much cheaper than using a calling card or placing a collect call.  Click here to learn more about UWC's Toll Free calling services. 


 

Six Second Billing
Six second billing increments can save you an average of up to 23% per long distance call when compared to other calling plans.  To learn more about UWC's billing increments and other features of our Simplicity Great Rate Long Distance service, Click here.  
 

Copyright 2005  Union Worker Communications Inc.  All rights reserved.