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FAQs - Rates, Terms, Conditions

 

Simplicity Great Rate Long Distance Service

FREQUENTLY ASKED QUESTIONS


Long Distance Outbound Calling Rates, Terms and Conditions

Please click on a question to obtain an answers about your outbound calling rates and terms and conditions:

Long Distance Outbound Calling Rates and Terms and Conditions Questions 

1.  How can UWC offer such low calling rates?

2.  Are the calling rates effective 24 hours a day, 7 days a week?

3.  Is there a minimum usage fee or requirement?

4.  Is there any minimum commitment time required to have my long distance service with UWC? 

5.  Do I need dial any special codes to place calls on the UWC designed long distance network?

6.  What if I call someone in a foreign country on their cellular or mobile phone?

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          Long Distance Calling Rates and Terms and Conditions Questions and Answers

1.  How can UWC offer such low calling rates?

UWC holds contracts with large long distance carriers where we commit to purchase large blocks of usage on their existing networks.  All long distance carriers have excess time to sell to UWC at deep discounted rates.  Since UWC buys time in bulk wholesale units, we are able to pass along the savings we obtain from the long distance carriers to our customers, providing them with exceptional rates and great customer care at the same time.         

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2.  Are the calling rates effective 24 hours a day, 7 days a week?     

Yes.  With UWC's Simplicity Great Rate Calling Plan, you never have to wait until off-peak hours in order to get the lowest rates possible.  All rates are good 24 hours a day, 7 days a week. 

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3.  Is there a minimum usage fee or requirement?

No.  UWC never charges a minimum usage fee for any of its services or calling plans.  There is no requirement that you must use the UWC for any amount of time during a month.    

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4.  Is there any minimum commitment time required to have my long distance service with UWC? 

No.  UWC is extremely committed to providing exception Customer Care that we think, once you become a UWC customer, you will want to stay with us.  If you are ever unhappy about any service that we provide and we cannot satisfy your concerns and we do not promise what we say we will deliver, you are free to switch to any other carrier of your choice at anytime.  If you want to be switched back to your previously long distance provider, we will pay to switch you back  This is our guarantee to you that you can try our service, at no risk and no obligation.  Paying to switch you back to your previous carrier is covered to the following limits:

  • $5.00 per line if you have switched only your long distance service to UWC. 
  • $8.00 per line if you have switched both your long distance service and your extended calling service (otherwise known as local toll calling or local long distance, which involve toll calls made to numbers located within your Local Access and Transport Area (LATA or Local Service Area).  Click here for more information about  interLATA and intraLATA calls.

In order to receive this credit, you simply have to make a copy of your local phone bill which shows the switching fees on it and mail it to UWC within thirty days of the billing/invoice date (click here to get our mailing address).  The amount you have been charged for switching your long distance service to UWC will be credited to your account, which will appear on the next bill you receive.

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5.  Do I need dial any special codes to place calls on the UWC designed long distance network?

No.  UWC offers standard, equal access, 1+ dialing.  You dial 1, plus the area code and phone number.  Unless you are using a calling card, there are no access numbers to dial to get into the designated UWC long distance network. 

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6.  What if I call someone in a foreign country on their cellular or mobile phone?

The charge per minute is the same as the normal landline charge for the country of termination of the call, unless there is a separate rate for " 

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Toll Free Service
Check out UWC's Simplicity Great Rate Toll Free Service.  It is a great way to call back to your home and/or business, and it is much cheaper than using a calling card or placing a collect call.  Click here to learn more about UWC's Toll Free calling services. 


 

Six Second Billing
Six second billing increments can save you an average of up to 23% per long distance call when compared to other calling plans.  To learn more about UWC's billing increments and other features of our Simplicity Great Rate Long Distance service, Click here.  
 

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