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FAQs - Billing & Payments

 

Simplicity Great Rate Long Distance Service

FREQUENTLY ASKED QUESTIONS


Billing and Payments

Please click on a question to obtain answers about billing and payments:

Billing and Payment Questions

1.  What is a billing increment?

2.  It is better to be billed in six second increments or one minute increments?

3.  Does UWC bill in six second increments?

4.  Will I be billed separately for my long distance service from my regular phone bill?

5.  Can I view my long distance bill on the Internet? 

6.  Can I pay my bill on the Internet?

7.  How can I receive my bill from UWC?

8.  What payment options are available for paying my bill?

9.  Will I still get a bill from UWC if I select either auto-pay methods, via credit card or EFT direct debit?

10.  Will my bill show the detailed calling records for each of the long distance calls placed and toll free calls received?

11.  Will my bill have charges only for the calls I placed and/or received (if you have toll-free numbers), or will there be a lot of additional fees and/or taxes also?

12.  Does UWC offer account codes and will my bill reflect divisions and totals by account code?  

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Billing and Payment Questions and Answers

1.  What is a billing increment?

Billing increments are the minimum block of time that a long distance company uses in calculating the cost of each long distance call placed by the customer.  Typically, long distance service is billed in 6 second (1/10 of a minute) or full, one minute (60 second) increments.  For example, the following billing intervals will be used to calculate the cost of the call: 

Actual Elapsed Time of Call Time Used to Bill Call
@ 1 Minute Billing Increments
Time Used to Bill Call
@ 6 Second Billing
Increments
Cost Savings
18 seconds 1.0 Minutes .3 Minutes 60%
30 Seconds 1.0 Minutes .5 Minutes 50%
42 Seconds 1.0 Minutes .7 Minutes 30%
60 Seconds 1.0 Minutes 1.0 Minutes 0%
66 Seconds 2.0 Minutes 1.1 Minutes 45%
72 Seconds 2.0 Minutes 1.2 Minutes 40%
90 Seconds 2.0 Minutes 1.5 Minutes 25%
126 Seconds 3.0 Minutes 2.1 Minutes 30%
186 Seconds 4.0 Minutes 3.1 Minutes 22.5%

As you can see, there is a significant difference in the time charged per call when comparing the two billing interval methods.    

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2.  It is better to be billed in six second increments or one minute increments?

As can be readily seen by reviewing the above chart, in almost all cases, a shorter billing interval will result in significantly lower charges.  

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3.  Does UWC bill in six second increments?

Yes.  UWC ONLY bills in six second increments for domestic USA calls, providing our customers with the lowest cost possible.  Because of the tariff restrictions we live with as part of our contracts with the major long distance network, it is necessary for us to bill all calls to Canada and all toll-free calls at 30 second increments, and all international and calling card calls at 1 minute increments.      

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4.  Will I be billed separately for my long distance service from my regular phone bill?

Yes.  It will arrive as a separate bill.

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5.  Can I view my long distance bill on the Internet?

Not at the present time.  UWC is adding this capability to our services to be provided.  This capability should be available shortly.  Look for an announcement on our "News" page when capability is activated.  Until that time, you can request that your bill be emailed to you.  You can request an email billing at sign up (to sign up, click here), or by sending a request via email to UWC's Customer Care (to send an email message, click here). 

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6.  Can I pay my bill on the Internet?

Not at the present time.  UWC is adding this capability to our services to be provided.  This capability should be available shortly.  Look for an announcement on our "News" page when capability is activated.  Once you review your bill online, a new option will allow you to select your method of payment, which can be immediately activated to pay your bill over the Internet with our secured connection. 

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7.  How can I receive my bill from UWC?

Billing is offered with the following options:

  •  A paper bill, via first class mail (USPS). 
  •  An electronic bill, via email.

Your choice of billing methods is made at the time of sign up (to sign up, click here) and can be changed at any time by sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959. 

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8.  What payment options are available for paying my bill?

You may pay your bill with any of the following methods:

  • Via personal or company check.
  • Via credit card.
  • Via Electronic Funds Transfer (EFT) direct debit from your designated bank account.

The last two payment methods are "auto-pay" methods, where you authorize either a credit card payment or EFT direct debit payment from your account upon issuance of the UWC monthly bill.  Your choice of payment methods is made at the time of sign up (to sign up, click here) and can be changed at any time by sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.  If you have selected your normal method of payment of your bill by check, but want to pay a specific monthly bill, one time using a credit card or via EFT direct debit, you can call UWC's customer Care, toll-free, at 1-877-202-7959, and they will assist you in making a special payment using either of these two methods.     

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9.  Will I still get a bill from UWC if I select either auto-pay methods, via credit card or EFT direct debit?

Yes.  You will still get a detailed bill from UWC if you select a payment method via credit card or EFT direct debit. 

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10.  Will my bill show the detailed calling records for each of the long distance calls placed and toll free calls received?

Yes.  Your bill will show a detailed record of all calls placed and all toll free calls received (if you have toll free numbers).  

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11.  Will my bill have charges only for the calls I placed and/or received (if you have toll-free numbers), or will there be a lot of additional fees and/or taxes also? 

There are government regulated taxes and fees on every local and long distance phone service you use.  These taxes and fees are generally in the form of a percentage of the long distance services you use, just like paying a sales tax on the various goods and services you purchase everyday.  We are obligated to include these charges on your bill by the government.  UWC's Customer Care representatives will answer any questions or concerns you may have regarding any charges contained on any UWC bill you receive, by  sending a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.

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 12.  Does UWC offer account codes and will my bill reflect divisions and totals by account code?  

Yes.  We offer both verified and nonverified account codes.  You bills will reflect these account codes by providing detailed calls and cost summaries by each account code so used.  For more information regarding the use of account codes, please send a request via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.  

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Toll Free Service
Check out UWC's Simplicity Great Rate Toll Free Service.  It is a great way to call back to your home and/or business, and it is much cheaper than using a calling card or placing a collect call.  Click here to learn more about UWC's Toll Free calling services. 


 

Six Second Billing
Six second billing increments can save you an average of up to 23% per long distance call when compared to other calling plans.  To learn more about UWC's billing increments and other features of our Simplicity Great Rate Long Distance service, Click here.  
 

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