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FAQs - Calling Cards

 

Simplicity Great Rate Long Distance Service

FREQUENTLY ASKED QUESTIONS


Calling Cards

Please click on a question to obtain answers about calling cards:

Calling Card Calling Questions

1.  What is a calling card?

2.  Does UWC offer calling cards?

3.  Is there a charge for providing the calling cards? 

4.  What are the calling rates for calling card usage?

5.  What is the billing increment for calling card calls?

6.  How are calling card calls billed?

7.  From what locations can I use my calling card to originate a call (to place a call)?

8.  Can I use my calling card to place calls from other locations outside of the United States?

9.  Can I use my calling card to place international calls?

10.  Can I use my calling card outside of the United States to place calls?

11.  How do I sign up for a calling card?

12.  Are my calling card rates the same as my regular domestic direct-dial long distance calling rates?

13.  Are there any differences between residential calling card rates and business calling card rates?

14.  Is my calling card subject to an per call surcharges, maintenance, connection or any other fee or charges?

15.  How safe is it for me to use a calling card? 

16.  Where can I find more information about calling cards?

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Calling Card Calling Questions and Answers

1.  What is a calling card?

A calling card is issued by a long distance company to allow you to make calls from virtually any phone without having the call charges billed to that phone line, or from placed from a payphone, without having to deposit any money in the payphone to pay for the call.  It is like a credit card, but can only be used for making long distant phone calls.  You first have to dial a toll-free number.  When prompted, you enter a special secret PIN number.  Then you enter the number you are calling.  The calls will be billed your regular long distance bill. 

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2.  Does UWC offer calling cards?

Yes.  For the current calling card rates for residential customers, click here.  For the current calling card rates for business customers, click here.  UWC does not charge any connection fee to connect the call.  There is, however, a mandated Federal Communications Commission (FCC) charge for any calls made with your calling card from a payphone.  This charge is $.35 per call, in addition to the normal calling rate.  This charge is to be used to compensate the owner of the payphone for the use of their equipment in making the inbound toll-free call.           

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3.  Is there a charge for providing the calling cards? 

No.  Calling cards are provided free of charge.  There are no set up fees, maintenance or connection charges except for the mandatory FCC charge for calls placed from a payphone (see above). 

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4.  What are the calling rates for calling card usage?

For the current calling card rates for residential customers, click here.  For the current calling card rates for business customers, click here.  UWC does not charge any connection fee to connect the call.  There is, however, a mandated Federal Communications Commission (FCC) charge for any calls made with your calling card from a payphone.  This charge is $.35 per call, in addition to the normal calling rate.  This charge is to be used to compensate the owner of the payphone for the use of their equipment in making the inbound toll-free call.

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5.  What is the billing increment for calling card calls?

The billing increment for calling card calls is always 60 seconds, regardless of the location of the origin of the call or the termination of the call.   For more information about billing increments, click here.   

6.  How are calling card calls billed?

Calls placed with your calling card will be itemized on the monthly long distance bill you receive from UWC.

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7.  From what locations can I use my calling card to originate a call (to place a call)?

You can place a calling card call from anywhere within the United States (including Alaska and Hawaii).

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8.  Can I use my calling card to place calls from other locations outside of the United States?

Yes.  You can terminate your calling card call to any telephone number within the continental United States, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands or Canada. 

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9.  Can I use my calling card to place international calls?

Yes.  Calls originating from within the United States can terminate to more than 300 locations worldwide.  To prevent fraud, however, all calling card are initially issued with bocks for all international call designations.  After you receive your calling cards, you may contact UWC's Customer Care representatives via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959, and request that international calling capability be activated for your specific calling card(s).  

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10.  Can I use my calling card outside of the United States to place calls?

No.  Although you can make international calls using your calling card in the United States, you cannot use your calling card outside of the United States to place calls to any location (back to the United States or elsewhere).  Calls can only originate within the fifty United States. 

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11.  How do I sign up for a calling card?

You can sign up for your calling card(s) with UWC by selecting one of three simple ways:

  • Go to our online Sign-Up page, fill out the form and click on the Submit Order button.  To use this method, click here
  • Download our Sign-up Form, fill out the form and fax it to UWC, toll-free, to 1-800-519-1550.  To use this method, click here.
  • Call our Customer Care line, toll-free, at 1-877-202-7959 and one of Customer Care representatives will assist you with signing up for your new UWC calling card(s).  

Just click or check the box indicating that you are requesting calling card service, and indicate how many calling cards you want to have issued.  

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12.  Are my calling card rates the same as my regular domestic direct-dial long distance calling rates?

No.  For the current calling card rates for residential customers, click here.  For the current calling card rates for business customers, click here.  UWC does not charge any connection fee to connect the call.  There is, however, a mandated Federal Communications Commission (FCC) charge for any calls made with your calling card from a payphone.  This charge is $.35 per call, in addition to the normal calling rate.  This charge is to be used to compensate the owner of the payphone for the use of their equipment in making the inbound toll-free call.   International rates are generally more expensive than international direct dial rates.  For a complete list of international calling card rates, please contact us via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959.    

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13.  Are there any differences between residential calling card rates and business calling card rates?

No.

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14.  Is my calling card subject to a per call surcharges, maintenance, connection or any other fee or charges?

No.  UWC does not charge any surcharge, maintenance fee, connection charge for the use of your calling card(s), except for the applicable FCC mandated payphone origination surcharge.  To learn more about this mandated payphone surcharge, please click here.   

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15.  How safe is it for me to use a calling card? 

Calling cares are generally safe to use, but require some element of protection, as does any credit card.  To avoid fraud, a secret PIN number is assigned to the card.  You must input your secret PIN number prior to dialing your call.  Our fraud control representatives may automatically block the use of your calling card (and then subsequently notify you of the blocking), if fraudulent use is suspected.  If you attempt to use your card and find that it has been blocked, please contact us via email to UWC's Customer Care (to send an email message, click here), or by calling UWC's Customer Care, toll-free, at 1-877-202-7959, and request that your card be unblocked. 

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16.  Where can I find more information about calling cards?

On our "Calling Card" page (click here).

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Toll Free Service
Check out UWC's Simplicity Great Rate Toll Free Service.  It is a great way to call back to your home and/or business, and it is much cheaper than using a calling card or placing a collect call.  Click here to learn more about UWC's Toll Free calling services. 


 

Six Second Billing
Six second billing increments can save you an average of up to 23% per long distance call when compared to other calling plans.  To learn more about UWC's billing increments and other features of our Simplicity Great Rate Long Distance service, Click here.  
 

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